AI Handover Notes
LiveWeb and the mobile app
An AI-written summary of a client's alerts, shift activity and behaviour, ready for the next person on. It is built from your records, so check it against them before you act.
See it in action
Check a client handover summary
What it does
- Open Handover from the top of a client's page on web or mobile.
- Read what matters first · sections are grouped by importance, with critical items at the top.
- Expand a section to see which notes, forms, medications and shifts it draws on.
- See when the summary was last built, and refresh it from the current records.
- Who it’s for
- Support workers · Managers
- Works on
- Web and the mobile app
- Status
- Live
- Included in
- Every plan
Why it matters
Never Lose Critical Information Between Shifts
AI-generated handover summaries ensure the incoming team has complete context from the moment they arrive.
Shift changes are where information falls through the cracks. Verbal handovers are unreliable, written ones are time-consuming, and important details get lost in the transition.
Read+Respond automatically generates shift handover summaries from the care notes and activities logged during the shift. Critical items are highlighted, changes are flagged, and nothing is left to memory.
Incoming staff can review the handover on their phone before they even walk through the door, and acknowledgment tracking ensures everyone is on the same page.
Ensure Nothing Falls Through the Cracks
Intelligent task assignment, tracking, and automated reminders that adapt to your team's workflow.
Care delivery involves hundreds of tasks daily — medication rounds, safety checks, care plan reviews, follow-ups. When tracking is manual, things get missed.
Read+Respond provides smart task management with recurring schedules, automatic assignment, and completion tracking with evidence. Overdue tasks trigger escalation workflows so nothing is forgotten.
Supervisors have a real-time view of task completion across their teams, enabling proactive support rather than reactive firefighting.
Medication Safety, Built Into Every Step
A complete medication management system with administration records, dual-signature verification, and controlled substance tracking.
Medication management is one of the highest-risk activities in care delivery. Errors in administration, missed doses, and incomplete records can have serious consequences for clients and compliance.
Read+Respond provides a purpose-built medication management system centred around the Medication Administration Record (MAR). Staff log every administration with timestamp, dosage, and route — with dual-signature verification for controlled substances ensuring an additional layer of safety.
Dosage schedules generate automated reminders so nothing is missed, and real-time tracking gives supervisors visibility into administration status across all clients and shifts. Every action is recorded in a complete audit trail for regulatory compliance.
Also in Client Management
- Client ProfilesDetails, address lookup, photo and everything linked to the person.
- Custom FieldsAdd your own sections and fields, with permissions down to the single field.Pro
- TasksScheduled activities for each client, linked to the forms that record them.
- MedicationsDosing, schedules, custom units and controlled-substance tracking.Pro
- Client Goals NewSet a goal for a person and track progress from the work already recorded.
- ContactsFamily, GPs and agencies, each with their relationship to the person.
- DocumentsPlans, MDT notes and exported case notes stored with the client.
- Schedules & AppointmentsPre-planned appointments with attendance recorded against them.
- RegistersCertifications and checks with expiry alerts before they lapse.
- Funding & Care RatiosRecord each client's funded care ratio · shift planning flags when a roster falls short of it.
- Association Timeline NewWho was with each client, when and for how long — derived from shifts, with exports.Limited release