Timesheets is where the hours people actually worked are read and signed off. This walkthrough only reads them — approving is a separate task.
Two tabs carry their own counts: Pending is waiting on review, Approved has been signed off. The pay period you are looking at is set along the top, with arrows either side and a Current Pay Period button to come back to now; the period itself follows your organisation's payroll settings, so it is not necessarily a calendar fortnight.
A shift opens into the days that were worked. Each row is one day, not the whole shift: Date, Start, End, Break, Rate and Hours, with the shift's own total on the header above them. That is the level approval happens at too — you can take a single day or the whole shift.
The period is the first thing to check, not the last. Hours belong to a period, and an empty screen far more often means you are standing in the wrong fortnight than that nobody worked.
Step 2
Read Approved
Select Approved for entries already signed off. The status says a decision was made, not that you made it — and approved is not permanent: an approved timesheet can be unapproved by someone with the access to do it.
Step 3
Read Pending
Select Pending for entries awaiting review. Never approve something just to move it into the other tab; the count going down is not the point of the screen.
Step 4
Open an entry
Open a staff entry in a period with hours on it and read the recorded start, end, break and total. Check anything unusual against the shift or attendance record behind it — the list alone does not make the hours right. A day whose times came from clocking in and out carries the times the app recorded; a day someone typed is only as good as the typing.
Step 5
Change the pay period
Use the arrows to move between periods, or Current Pay Period to come back to now. If nothing appears, work through it in this order: the period, then the status tab, then the filters, then your access. Only after all four is "no hours were recorded" the answer.
Step 6
What you can change here
Reading is safe. Where a recorded time is wrong, a shift can be put into override mode, which makes start, end and rate editable and lets a day be split into segments — and an override can be cleared again afterwards. There is no reject: the routes are approve, override, clear the override, or (once approved) unapprove.
Step 7
What counts as an exception
An exception is the app noticing that a recorded time did not match the planned one. They come in pairs around each end of a shift — clocked in early or late, clocked out early or late — plus adjustments made after the fact (early or late), and two about breaks: a missed break and an extended one. None of them is an accusation. A carer who stayed forty minutes because a client fell and one who forgot to clock out both show as a late clock-out, and the only thing that tells them apart is the reason recorded against the shift.
Step 8
Filters worth knowing
Beyond the period, the strip above the list filters by user, client or facility, by status, and to exceptions only — the quickest way into a long list, because it leaves just the days that need a human. There is also a timezone toggle, worth checking when your organisation spans more than one: the same shift reads differently depending on which clock you are looking at it through.
Keep reading
Tutorial
Update a scheduled appointment
Change an appointment location, then update a recurring schedule with the intended scope.
Mobile appTutorial
Explore shifts
Find the shifts you need on the roster: by person, by span, by grouping.
Web dashboardTutorial
Explore the schedule
Read the schedule board — client, staff and facility events — and open one to see the whole booking.
Web dashboard